This is an update to this post.
7-Eleven has responded to the incident from the West End of Alexandria after investigating. The customer in question had been banned from the store.
“Unfortunately, this video neglects to tell the whole story and is clearly meant to create unrest and misdirect anger,” a spokesperson for 7-Eleven said in an email today. “We have video that has been turned over to local law enforcement of the individual who was not served and who was stealing from the store several times, causing disruption in the store and intimidating other customers. Neither race or racism was a factor in what happened in that video. The franchisee for this store, herself, is Black/African-American, and during the incident on tape another African-American customer was served. We explained this to the Caucasian lady who purchased the chips. She was sorry that she was outspoken against the employees and was sympathetic to their predicament.”